FAQ. Chimes

Frequently Asked Questions

How much will sessions cost?
For individuals:
The first exploratory session is £20 and payment for this session is cash only in person or by BACS if online or telephone working.
Subsequent sessions are £50

Payment is taken at the end of each session or BACS payment set up and paid the same day for face to face working. When working online or by telephone payment is by BACS before the session.

I may have concessionary places available to offer a reduced fee for students, those on benefits and NHS staff
During the Covid-19 pandemic and restrictions I am willing to negotiate fees if you are in financial difficulties due to the lockdown

For groups:
The first session is £30 and payment for this session is cash only in person or by BACS if online or telephone working
Subsequent sessions are £60

Cancellation of sessions:
I ask for at least 24 hours notice if you are unable to attend and cancel your session. If you cancel later than this then the full fee will be charged.

For workshops/CPD - please contact me for a fee, dependent on content and time

Prices for therapeutic writing - please see my page about this for further information

Is what we talk about confidential?

Whatever we talk about is confidential, with one or two exceptions around your own safety and that of others, and we will discuss this fully in our first, introductory, session and agree this between us. If I had concerns about this aspect I would hope to be able to talk to you about this first, before I needed to take any action.

I do take my work with all clients to supervision to ensure best practice but no identifiable details are given. Supervision is part of my commitment to my membership of the British Association for Counselling and Psychotherapy and their Ethical Framework for the Counselling Professions.

What happens at a session?

We will have a set time to sit down together where you will have the opportunity to talk about whatever is worrying you. It will be your time, you decide what you would like to talk about. If you prefer you could write or draw or use music as a way of telling me about your worries. You could use photographs or cards to show how you feel or focus on a specific person.

The first session is slightly different. We will have an hour to talk. I will explain more about how I work, listen to what brings you to see a counsellor and we will see if I am the most appropriate person to help you and if we can work together. If we decide to continue I will supply you with a contract that we will adhere to so we both know what is expected of us. I provide you with copies, either paper or online so you can refer to it if necessary.

How long will a session last?

It usually lasts one hour whether in person or online/telephone

How many sessions will I need?

Every client is different and we will agree this between us at our initial meeting. We may work together for a short time - 6 - 12 sessions or a longer time - from 12 sessions upwards. If we work together for a longer time then we will agree on times to review our work to ensure you are happy with your progress. I offer both short and long term therapy.

How frequent will the sessions be?

This will be negotiated to suit your needs. It is usually better to start weekly if this is the first time you have had counselling. This can be revised at any time during our work together.

Where will we meet?

I practice from my spacious conservatory at the back of my home click here for map, where I can meet with you face to face or I can offer you online videoconferencing sessions or sessions by telephone. During Covid-19 restrictions I only offer videoconferencing or telephone sessions

Counselling sessions by secure videoconferencing platform

All of the above points also refer to the video link or telephone sessions as does the cancellation policy above. Payment can be set up via BACs. I supply you with a dedicated online contract.

I can use Zoom, Vsee or doxy.me for video sessions as they are encrypted, secure, confidential and regularly updated to maintain or enhance security features. Please be aware that no online platform is totally secure and if you wish to use this media please read their privacy policy carefully to ensure you are fully aware of it's limitations and accepting of them. I am happy to talk you through the set up and how to get started.

I do not use FaceTime, Skype or WhatsApp as they do not have the same level of encryption or security.

You will need an email address so that I can send you an invitation to our first meeting. If working online I recommend that you sign up for an use a secure email service, like ProtonMail which is encrypted and free to use. You also need a computer, either laptop or desktop with an attached or integral video camera, you can also use a tablet or smart phone but do be aware the picture will be smaller and the quality can be poorer.

Once our sessions have finished I will delete you from my contact lists on any of the video planforms for confidentiality. If we do work together again after this we will set up as new contacts.

Please get in touch if you are interested, would like to know more.

What can I do if I am unhappy about the counselling I receive or the counsellor?

I would hope you would feel able to talk to me so we can address the problem together but, I understand this may not always be possible.

You may contact the British Association for Counselling and Psychotherapy (please see link on my 'About me' page), they have a formal complaints procedure.

How do I contact you if I want to talk to you about counselling or ask you a question?

Please use the contact number on the right, either telephone or text me or click to email me using the contact form if you have any questions that are not answered here or you wish to speak to me about my work.

"When I let go of what I am, I become what I might be." - Lao Tzu

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